Accessibility
Oliver & Bonacini Hospitality — Accessible Customer Service Plan
Commitment Statement
Oliver & Bonacini Hospitality is committed to ensuring equal access and participation for our people and guests with disabilities. We are committed to ensuring guests with disabilities can visit our restaurants and event spaces in a way that allows them to maintain their dignity and independence.
We will do everything in our power to remove and prevent barriers to accessibility and meet our accessibility requirements under the Accessibility for Ontarian with Disabilities Act and Ontario’s accessibility laws.
Information and Communication
We will communicate with guest with disabilities in ways that take into account their disability. Upon request, we will provide any information made to the public, in accessible alternative formats or with communication support.
Assistive Devices
Oliver & Bonacini Hospitality welcomes guests with disabilities to use assistive devices to obtain, use or benefit from our goods and services.
Support Persons
Oliver & Bonacini Hospitality welcomes persons with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person.
Service Animals
Oliver & Bonacini Hospitality welcomes persons with disabilities who are accompanied by a service animal on parts of the premises open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional.
Notice of Temporary Disruptions
Oliver & Bonacini Hospitality will provide public notice in the event of a planned or unexpected disruption in accessible services or facilities. This notice could be posted on the front door of our premises or the closest possible accessible area with information regarding the reason for the disruption, the anticipated duration of the disruption and alternate facilities or services, where available. Additionally and when possible, we will note a disruption to accessible services or facilities on our website.
Training
We are committed to continue training our employees on Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We train our employees on accessibility and how to assist any persons with disabilities in all of our establishments as it relates to their specific role. Training includes the following:
- Accessibility for Ontarians with Disabilities Act, 2005
- How to welcome guests with disabilities
- How to serve guests with different kinds of disabilities
- How to help guests who use assistive devices
- What to do when guests with disabilities need help accessing O&B’s goods and services
- How to communicate and provide notice of temporarily unavailable facilities or services
- How guests can provide feedback regarding accessibility at O&B
We will continue to review and evaluate our standards, practices and training so that we are meeting the requirements to ensure our guests with disabilities can participate and enjoy the services of all of our restaurants and event spaces.
Employment
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We notify staff that supports are available for those with disabilities and put in place a process to develop individual accommodation plans for employees that require them. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Feedback Process
We encourage our employees, guests and anyone visiting our offices and establishments to provide feedback on their experiences regarding the accessibility services provided by us, which O&B will respond to. Guests may provide feedback by:
- Speaking directly to a manager while on the restaurant premise
- Calling the restaurant or our head office directly (416-485-8047)
- Writing to us at 2323 Yonge St., Suite 303, Toronto, ON M4P2C9
- Visiting the feedback page on our website www.oliverbonacini.com/contact/
Notice of Availability
Copies of our accessible customer service plan are available upon request. Please contact us at hr@oliverbonacini.com, by phone at (416) 485-8047 or by mail at 2323 Yonge Street., Suite 303, Toronto, ON M4P 2C9.
Oliver & Bonacini will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
At Oliver & Bonacini, we are committed to developing customer service policies that adhere to the requirements of AODA as well as promote the dignity and independence of persons with disabilities. Any policy or practice that is against this goal will be reviewed and modified where possible. Please contact us at hr@oliverbonacini.com with any additional questions.
Restaurant & Event Venue Accessibility Information
Aera
Entrance/Interior
- Some areas of the dining room are not wheelchair accessible; however, alternative wheelchair-accessible seating is available.
Washrooms
- A designated accessible washroom with an automatic door opener is available.
Alchemy
Entrance/Interior
- Elevator access is available through the main lobby of the JW Marriott Edmonton ICE District.
- Pedestrian routes to and from the main entrance have a level path.
- All entrances — including the primary glass door, the bookshelf door and the patio doors — are wide enough to allow safe passage of persons who use mobility aids.
- There are no automatic door openers at the entrances.
Washrooms
- Designated accessible washroom with a level path is available.
- There is no automatic door opener.
Arcadian Court
- Fully accessible, except washrooms do not have automatic door openers.
Auberge du Pommier
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- Main entrance is wide enough to allow safe passage of persons who use mobility aids.
- No ramp or elevator is available for access to the main dining room through the main entrance. Accessible entrance is available through the rear door beside the patio.
- There is no automatic door opener.
Washrooms
- Designated accessible washroom is located on the main floor.
- No elevator or ramp is available from main dining room; washrooms are only accessible from private dining rooms.
- There is no automatic door opener.
Bar George
Entrance/Interior
- Elevator access is available through parking garage level P1 to Le Mount Stephen’s hotel lobby.
- Elevator access to private dining rooms is available through parking garage level P1 to the 2nd floor.
Washrooms
- Designated accessible washroom with a level path is available.
- There is no automatic door opener.
Beaumont Kitchen
- Fully accessible.
Beauty Eats
- Fully accessible.
Braven
- Fully accessible.
Buffo
Entrance/Interior
- Pedestrian routes to and from both the main entrance and Saks entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
Washrooms
- Designated accessible washroom with a level path is available.
- There is no automatic door opener.
Canoe
Entrance/Interior
- Some area(s) of the dining room are not wheelchair accessible; however, alternative wheelchair-accessible seating is available.
Washrooms
- Designated accessible washroom with automatic door opener is available.
Canteen
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
- A second entrance with an automatic door opener is available from the main entrance of the TIFF Bell Lightbox on King Street.
Washrooms
- Designated accessible washroom with level path is available.
- There is no automatic door opener.
Hudson
Entrance/Interior
- Fully accessible.
- Washrooms
- Fully accessible except there are no automatic door openers.
Jump
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
- An elevator is available from the Wellington Street entrance to access the restaurant’s main entrance.
Washrooms
- Designated accessible washroom is available with a level path through the main dining room.
There is no automatic door opener.
Kindred Food + Drink
- Fully accessible.
La Plume
Entrance/Interior
- La Plume is fully accessible, however, the second floor is currently only accessible through an external elevator with staff assistance. If you are interested in visiting the second floor, please check in with a host so they can assist you.
Washrooms
- A designated accessible washroom with an automatic door opener is available.
Le Mount Stephen
Entrance/Interior
- Elevator access is available through parking garage level P1 to Le Mount Stephen’s hotel lobby.
Washrooms
- Designated accessible washroom with a level path is available.
- There is no automatic door opener.
Leña
Entrance/Interior
- Pedestrian routes to and from the main entrance and exit have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
- Automatic door opener is available at the main Yonge Street entrance.
- Additional entrance and exit are available through 2nd floor of Saks from 10:00am–9:30pm Monday to Saturday, and 10:00am–7:00pm on Sunday. This entrance does not have an automatic door available.
Washrooms
- An elevator is available for lower-level washrooms, access to main floor dining room and 2nd floor private dining rooms.
- Designated accessible washroom with level path is available.
- Automatic door opener is available.
Liberty Commons
Fully accessible except designated accessible washroom does not have an automatic door opener.
Luma
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
- Automatic door opener is available at the main King Street entrance to the TIFF Bell Lightbox.
- Elevators are available.
Washrooms
- Designated accessible washroom with a level path is available.
- There is no automatic door opener.
Maison Selby
Entrance/Interior
- Pedestrian routes to and from the entrance on Selby Street have a level path.
- The entrance on Selby Street is wide enough to allow safe passage of persons who use mobility aids.
- The entrance on Selby Street has an automatic door opener.
- An elevator is available for ground-level dining rooms.
- Dining room paths are level and allow safe passage of persons who use mobility aids.
Washrooms
- There are two assisted accessible washrooms located in the building.
- Both washrooms require the assistance of a manager to access.
- The upper level washroom – For guests using a wheelchair*
- A manager will accompany the guest to the elevator
- The elevator will take the guest to the second level
- A mechanical lift that is easily accessible to wheelchair users will take the guest up to the third level
- The accessible washroom is located on the third level and can be accessed with a residency fob
- The lower level washroom – For guests using mobility aids*
- A manger will accompany the guest to the elevator
- The elevator will take the guest to the side entrance level
- With assistance, the guest will take a short flight of stairs down to the lower level
- The accessible washroom with an automatic door opener is directly to the left
*Please note that Oliver & Bonacini Hospitality is committed to ensuring equal access and participation for people with disabilities. We are committed to ensuring people with disabilities can visit our restaurants and event spaces in a way that allows them to maintain their dignity and independence. In creating Maison Selby, we had to work within the limits of redesigning a heritage building, and have done our best to ensure the integrity of the building, while being able to provide access to our guests with disabilities.
Malaparte
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- Main entrance is wide enough to allow safe passage of persons who use mobility aids, and there is an automatic door available at the main King Street entrance through the TIFF Bell Lightbox.
- Elevators are available.
Washrooms
- Designated accessible washroom stalls are available.
- There is no automatic door opener.
O&B Café Grill, Blue Mountain
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
Washrooms
- Washrooms have a level path to the entrance and designated accessible stalls.
- There is no automatic door opener.
Parcheggio
Entrance/Interior
- Pedestrian ramp available leading to front entrance.
- Main entrance is wide enough to allow safe passage of persons who use mobility aids.
- Main entrance has an automatic door opener.
- Level path to main dining room.
- Vestibule set up during winter and spring does not have an automatic door opener.
- Vestibule is wide enough to allow safe passage of persons who use mobility aids.
Washrooms
- Designated accessible washroom with a level path is available.
- There is no automatic door opener.
R&D
- Fully accessible except designated accessible washroom does not have an automatic door opener.
Shenanigans
- This location is not accessible.
Sub Rosa
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
- Elevators are available to the main room and bar.
Washrooms
- An elevator is available to access washrooms.
- Designated accessible washroom stalls are available.
- There is no automatic door opener.
The Carlu
Entrance/Interior
- Pedestrian routes to and from the College Street entrance have a level path.
- All doorways are wide enough to allow safe passage of persons who use mobility aids.
Washrooms
- Designated accessible washroom stalls are available.
- There are no automatic door openers.
The Guild
Entrance/Interior
- Pedestrian routes to and from the main entrance have a level path.
- All entrances are wide enough to allow safe passage of persons who use mobility aids.
- Some areas of the dining room are not wheelchair accessible; however, alternative wheelchair-accessible seating is available.
- The bar and lounge are not wheelchair accessible.
Washrooms
- An elevator is available to access washrooms.
- Designated accessible washroom stalls are available.
- There is no automatic door opener.
The Joneses
Entrance/Interior
- Entrance off of Yonge and Wellington is not accessible
- Entrance through the 33 Yonge St. building lobby is accessible
- Pedestrian routes to and from the 33 Yonge St. building lobby entrance have a level path.
- 33 Yonge St. building lobby entrance is wide enough to allow safe passage of persons who use mobility aids.
- The dining room and private dining rooms are fully accessible through the 33 Yonge St. building lobby entrance
- The patio is not wheelchair accessible.
Washrooms
- Accessible except washrooms do not have automatic door openers.
The Rabbit Hole
- This location is not accessible.
Toronto Region Board of Trade
- Fully accessible.
Village Loft
- Accessible except washrooms do not have automatic door openers.
